Humbly Confident Seasonal Support Specialist – YNAB


By bb 9 September, 2020

Do you enjoy helping customers?

Want to start 2021 with a little gravy money?

Do you want to help fellow YNABers start on the right foot this coming New Year?

If you answered yes to all of these questions—read on!

We are looking for friendly, technically-savvy Seasonal Customer Support Reps to help us with our New Year’s Rush! This is a temporary, part-time (approximately 25 hours a week), remote position, starting in mid-November 2020 and lasting through mid-February 2021. If you’re somewhat of a YNAB wizard already, and are known for being helpful, patient, and awesome, we want to hear from you!

A Bit About Us
We build the best budgeting software around—YNAB (also called You Need a Budget if you have a lot of extra time on your hands for all those syllables)! For more than a decade, people have been using YNAB and then telling their friends and family what a difference it has made in their lives. We’re profitable, bootstrapped, and growing. YNAB started in 2004 and we haven’t taken any outside funding—we’re in it for the long haul.

We love our YNAB customers, and we want to make sure they love their support experience. You’ll look forward to every email, because it’s an opportunity to help another person gain control of their money and become a better budgeter.

We have one overarching requirement when it comes to joining our team—even temporarily: our Core Values have to really click with you. If you’re nodding emphatically while reading it, you’ll probably fit right in!

More about our perfect Seasonal Support Rep…
January is our busiest time of the year! We receive thousands of messages from old and new YNABers alike who want to start off the year on the right foot. We want you to join our dedicated support team to help us answer each of these messages in a friendly and timely manner.

You will be the face of YNAB. We’ll train you to answer the most common questions our users have so you’ll be able to make a difference from your very first shift.

You won’t mind answering the same question multiple times in the same day, because it’s a different customer each time—another chance to make someone’s day.

You’re also able to change gears relatively quickly. You may answer three credit card questions in a row, then effortlessly switch to a direct import issue when you come across it.

You manage to exceed expectations even when you deliver a different answer than the customer was hoping for.

You know that speed of response is extremely important, but you can walk that fine line between speed and accuracy. You are a master of being direct and friendly within the same sentence.

You’re a team player. You know that your performance impacts the team as a whole, and are constantly striving to make yourself, and thus the team, better.

You love taking that one little extra step beyond what’s expected. You’re creative in that way.




comments for this post are closed